Job Title:

Case Manager Department: Clinical

FLSA Status:


Reports to:

Executive Director

Days/Hours of Work:

Monday-Friday and on-call as needed

Salary Position



Primary Objective:   The Case Manager serves as a single point of contact for the client when the client needs to interact with multiple systems and providers from a wide array of disciplines. The Case Manager primary responsibility is to train and develop mentors in order to provide necessary services to our clients. While working within the agency context, the case manager/mentor coordinator must ensure that each client receives appropriate support by providing accurate and complete information about the extent of available services and by working with the client to determine which services will best meet the clients needs.

Primary Responsibilities

Client Level working alongside treatment team

  1. General client – specific support / offering reassurance and comfort to clients
  2. Identify, obtain, and coordinate client specific services for the client
  3. Serve as a liaison and or mediator for the client between the system and other providers
  4. Client advocacy during possible legal cases (understanding and following of client cases)
  5. Establishes helping relationships, assesses complex problems, selects problem solving interventions, and helps clients function effectively
  6. Work with client to create client specific, measurable, and reasonable goals, objectives and outcomes
  7. Work with treatment team to complete a comprehensive safety plan for the client
  8. Ability to interact with people of all ages and cultural backgrounds
  9. Assisting/ teaching clients to access public transportation
  10. Accompany client to appointments
  11. Teaching clients person care, how to make a phone call, etc.
  12. Teaching clients how to advocate for themselves

System Level

  1. Serves as a single point of contact for multiple client systems
  2. Coordinate and manage communications across systems
  3. If needed, meet with providers and in some cases offer them training on the issue of sex trafficking and The Covering House. Ensuring they can offer culturally sensitive and trauma informed services
  4. Advocates on behalf of the client’s plan for needed client resources and services

Administrative Level

  1. Compile, maintain and report on the monthly, quarterly and annual program statistics.
  2. Communicate with staff regarding client progress, problem solving and monitoring
  3. Mentor clients when necessary
  4. Ensure safe working and living conditions for all staff and residents, reports any hazardous conditions immediately to supervisor.
  5. Ensure timely and accurate record keeping and charting.
  6. Ensures compliance with all policies, rules, and regulations established by The Covering House as a condition of employment.
  7. Ability to communicate effectively.
  8. Regular and punctual attendance for all shifts and meetings.
  9. Function as a team member in all interactions with residents and staff.
  10. Serve on committees as assigned.
  11. Active participation in Staff Development Program.

Additional responsibilities

  1. Represent The Covering House in a positive and professional manner.
  2. Ability to maintain the highest confidentiality.
  3. Exhibit knowledge of abuse risk management and peer to peer abuse prevention policies.
  4. Demonstrates and practices use of abuse risk management strategies and peer to peer abuse prevention to help maintain a safe environment.
  5. Other job assignments as instructed by supervisor(s).


  1. Bachelor’s degree in social work, psychology or related field is required.
  2. Demonstrate a capacity to listen to adolescents with understanding, help adolescents find constructive solutions to problems, and cooperate with each other in providing services that adolescents need.
  3. Thorough knowledge of The Covering House policies and procedures, as well as participating partners.
  4. Must be current on all required trainings.
  5. The Case Manager must also be able to perform all JIREH certified physical intervention techniques to provide crisis intervention and for annual certification.
  6. Computer Skills
  7. May not have a substantiated report of child abuse or neglect.
  8. Must possess a valid Class E driver’s license. This employee must be able to transport clients in accordance with licensing standards.
  9. Must adhere to a comprehensive background check.
  10. Must fill out a medical release form and confidentiality form.


Missouri DSS Rules and Regulations require all employees be at least 21 years of age; pass a child abuse/neglect and criminal background screening; and, must not have a suspended or revoked driver’s license or record of driving under the influence of alcohol or any intoxicating substance in the last five (5) years.

TO APPLY: Send a completed Job Application, cover letter and resume to lellis@thecoveringhouse.orgAll applicants must submit a completed Application for Employment, along with their cover letter and resume, to be considered for this position.